1. Information We Collect We collect personal information that you voluntarily provide when interacting with our website or participating in coaching services, including: • Contact Information: name, email address, phone number • Client Intake Information: wellness goals, lifestyle details, questionnaire responses • Session Information: coaching notes, progress tracking, communications • Scheduling Information: appointment details, cancellations, time zone • Payment Information: billing details processed securely by third‑party providers • Website Data: IP address, device information, cookies, analytics, browsing behavior We do not store credit card numbers or sensitive financial data. --- 2. How We Use Your Information Your information is used to: • Deliver coaching services and track progress • Schedule and manage appointments • Process payments • Communicate session updates, resources, and support • Improve website performance and user experience • Maintain security and comply with legal obligations We do not sell or trade your personal information. --- 3. Confidentiality Commitment All information shared during coaching sessions—written, verbal, or digital—is treated as private and confidential. This includes: • Intake responses • Coaching notes and session content • Personal reflections and wellness goals • Email, text, or messaging communication • Any documents or materials you submit We maintain high ethical standards of confidentiality, even though coaching is not a clinical or HIPAA‑regulated service. --- 4. Limits of Confidentiality Confidentiality may be broken only under the following legally and ethically required circumstances: • Risk of Harm: If you express intent to harm yourself or others • Abuse or Neglect: If there is reasonable suspicion of abuse involving a minor, elder, or dependent adult • Legal Requirements: If records are subpoenaed or required by law • Client Consent: If you provide written permission to share information with another professional These situations are rare and handled with transparency and care. --- 5. Coaching vs. Therapy Brain Be Well LLC provides lifestyle and wellness coaching, not psychotherapy, counseling, or medical treatment. Coaching is not governed by HIPAA, but we voluntarily uphold strong confidentiality and privacy practices. If you require clinical mental health support, we can provide referrals to licensed professionals. --- 6. Cookies & Website Tracking We may use cookies, analytics tools, and tracking technologies to improve website functionality and understand visitor behavior. Visitors in the EU/UK may receive a cookie consent banner. California residents may opt out of certain data sharing under CPRA. --- 7. Third‑Party Service Providers We may share limited information with trusted third‑party providers who help operate our business, including: • Scheduling platforms • Video conferencing tools • Payment processors • Website hosting and analytics services • Email/SMS communication platforms These providers maintain their own privacy policies and security standards. --- 8. Digital Security We take reasonable measures to protect digital information, including: • Secure storage of coaching notes • Password‑protected systems • Encrypted communication platforms when available However, no digital system is completely risk‑free. By using our services, you acknowledge these inherent limitations. --- 9. Your Rights Depending on your location, you may have the right to: • Access your personal information • Request corrections or deletion • Withdraw consent • Request a copy of your data • Opt out of marketing communications • Opt out of certain data sharing (California CPRA) To exercise these rights, contact: support@brainbewell.net --- 10. Data Retention We retain personal information only as long as necessary for: • Coaching services • Legal, tax, or accounting requirements • Security and fraud prevention You may request deletion of your data at any time, subject to legal obligations. --- 11. Children’s Privacy We do not knowingly collect information from children under 13. If such data is discovered, it will be deleted promptly. --- 12. International Data Transfers If you are located outside the United States, your information may be transferred to and processed in the U.S. Appropriate safeguards are used where required by law. --- 13. Updates to This Policy We may update this Privacy & Confidentiality Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of our website indicates acceptance of any updates. --- 14. Contact Information Brain Be Well LLC 2616 Pacific Ave. #4284 Stockton, CA 95204 Email: leslie@brainbewell.net